Virtual Assistant
Hi, I'm so pleased you're here....
I'm Donna, a Virtual Assistant based in Bristol, UK.
With over 25 years of experience in business admin and finance, I have worked in a range of industries from aeronautical to construction and healthcare. More recently, though, I have run my own wedding cake design business, so I know exactly how it feels to wear all the hats. Doing everything yourself, from marketing, invoicing, client care and everything in between. Things can soon become chaotic and sleepless nights become the norm. I have a real appreciation for the passion, energy, and occasional chaos that comes with running your own business, but I also know that you don't, and shouldn't have to do it all alone.
I'm here to help take some of that weight off your shoulders. Whether you need help getting your finances in order, your inbox needs a little TLC, or you just need an extra pair of helping hands to get back on top of things, let me help you to reduce the to-do list and keep things running smoothly so you can regain focus and work on growing your business.
A helping hand from someone who truly understands
Running a small business is incredibly rewarding.
Building it bit by bit from the ground up, knowing you've created something all your own, it’s a feeling like no other. But let’s be honest, it can also be exhausting. What started as a passion or a brilliant idea can quickly turn into late nights of admin, chasing invoices, and juggling endless to-do lists.
But what if there was another way?
At Dainty Desk, I understand that handing over parts of your business, especially to someone new, can feel daunting. Your brand, values and everything you have built mean so much to you, and I completely respect that. That's why I take time to truly get to know you and your business, so that the support I provide feels seamless and genuinely sounds like you. You're not just outsourcing tasks, you're gaining help and support from someone who cares and wants you to succeed.
How I work
1. Getting to know you
Before anything else, I take the time to understand your business, values, goals and they way that you like to work. This helps me to tailor my support to fit you, not the other way around
2. Clear Communication
I'm all about open, friendly and honest communication. Whether you prefer email, Whatsapp or a quick Zoom check in, we'll find the platform that works for both of us
3. Respecting your brand values
Your business is your pride and joy, and I treat it with the same level of care and respect. I'll take the time to learn your voice, style and systems so everthing remains true to your brand
4. Making delegation easy
I know handing things over can feel scary, especially for the first time, so I'll guide you through the process. I'll suggest tools or workflows to simplify things and check in regularly to make sure you are completely comfortable every step of the way
5. Flexible and reliable
Things change, especially in small businesses, but I am here to adapt as your needs shift and grow. Whether you need ongoing support, or just help during busy periods, together we will make it work.
6. Your wins are my wins
I'm genuinely invested in seeing your business succeed. When you thrive, I thive and I'll be cheering you on (while handling things behind the scenes) every step of the way!
Let me get to know you and your business
Unsure if hiring a VA is right for you?
Know you need help but don't know where to start?
Whether you are thinking about a package, need help with an ad-hoc task, or just want to chat things through, I am here to help.
Let me know a little about your business and what you are currently struggling with, and together we will work out a plan to beat the overwhelm, one dainty task at a time.